Advancing customer experience programs in public transit

Date of livestream: November 10, 2026, 2–3 p.m. Eastern.

Organizer: Transportation Research Board; sponsored by its Transit Cooperative Research Program.

Registration link: Register / join. Use the registration or joining control on this page.

Event page: Event details.

What you’ll learn: How transit agencies organize, measure and improve rider-experience programs, drawing on research and agency examples.

Why this matters: Transit is more useful when agencies understand the barriers riders encounter.

What you’ll leave with: Approaches for reviewing your agency’s customer-experience goals, responsibilities and measures.

Best for: Transit agencies, transportation planners, rider advocates and local-government staff.

Systems it connects to: Public transit, service design, rider information, performance measurement and community access.

Accessibility and participation support: Free; register on the event page before the webinar starts. Twenty minutes are reserved for questions. Captioning and interpretation are not specified.

Replay / resource URL: A recording will be sent to registrants; the event page is the follow-up reference. Resource / updates.